TOPIC: An apology

First off I would like to say that I was not asked to make this apology and did it by my own will. I have been informed that I have made some mistakes in handling appeals and I will make sure not to make them again. I was told that multiple staff members after me handling an appeal in which they banned the user, felt like my verdict made them feel that the ban they handed out were unjust/false. I would like to apologize to all the fellow staff members I made feel this way (I do not have names because the person who told me this did not have them at the time, if I do get names however I will update this post.) It was never my intention to make you question your own staffing ability, and I’m sorry if I made you look bad. It will not happen again as I have taken some new advice whilst handling appeals. Once again, I am sorry.

so bad you wasn't here the last night i was here

I don't see a problem with questioning the staff members judgement, thats a main point of appeals , if they can't handle the fact you disagree then its hardly your fault, clearly it wasn't that bad as no punishments were overruled.

If you were wording things wrong in replies, giving the wrong vibe, then thats hardly grounds for an official, especially considering the stupid amount of appeals that you handle and from what I've seen, each response actually looks like you put time and effort so the user understands the situation.

If they really have a problem, and it's happened multiple times, then surely someone should tell have spoken to you so you would stop, rather than stacking up evidence for an official.

To me it seems they don't want you as SA and needed a denial reason.

Am I the only one confused by this? The whole point of an appeal is to appeal a punishment given out by another staff member, and if you looked at the evidence properly, from a non biased perspective, and decided to accept/deny it regardless of what the original admin determined, then there is no need for an apology

CEO of Business wrote:
This is not relevant if you took the time to properly look at the appeal, and if you came to the conclusion that the original administrator/moderator who punished them was wrong, then they should figure out if there staffing ability is up to par with what is expected from a member of staff.

Another thing, if you truly did handle appeals wrong, then a Head Administrator can just overrule it. If a Head Administrator is not overruling it, then the original staff members opinion has no grounds as the LT agrees with your decision.

This is probably gonna be taken in the wrong way but that's what you are meant to do in a situation like this. The whole reason why an appeal was made is that the staff member is being accused of not doing their job properly and it's up to the person handling to find out if that is the case or not. Some people can't stand the pressure but that's not really on you, it's on them. Just like henny and mattors have pointed out as well if it was handled poorly a head admin ( if I recall correctly a super admin too) can overrule it. Let's not forget to mention that at the end of the day you are trying to prove yourself worthy of super admin and if you can't assume a leadership position and act the part then what is the point.

Surely if you made people feel like they handed out unjust verdicts to anything it should be because they did so?
And if so, then I don't get the need for an apology like this?

And if there was a problem with you calling out people for something they might have done wrong and they havn't, then they should approach you with the problem at hand either by teamspeak, steam chat or a report here on the forums?
And only then I could see the need for an apology.

Wtf is this lmao, so you handling a appeal or a report in a way you feel is right and needed, means you're doing it wrong. Why're you even apologizing to these people at this point, let them bitch. If a staff member has a problem with the outcome given they can easily contact and talk to you instead of getting a third party to do so on their behalf, as well as not even allowing their names to be said. Honestly what a joke.

Why are some staff members so afraid to speak to other people, hell you can even speak to someone higher up to get it overruled.

This completely adds up to how bitchy the entire staff team has become. And they are still wondering why people stop playing.

CEO you're a great guy buddy but are you as great as EMP that's what we're all trying to decide!

I don’t accept your apology because it’s not needed, you’re fine

that's the whole point man, otherwise, appeals would just be handled by the original banning staff member

sorry

zarp wrote: it’s ok zarp

Bazaraxe wrote: yeah but the intention isn’t to make the other staff member feel shit about their own staffing ability

With all due respect, it seems the implication of an appeal (unless it's to shorten the length of it) is to remove something that has unjustly been put upon someone. If a staff member takes offense at the community and you agreeing that someones punishment was unfair, then it's the staff member that issued the punishment that needs to adjust their thinking to prevent such a thing from happening again, and to of course not take offense at being proven wrong.

Honestly, you don't have anything to apologise for. I'm doubting those appeals you handled got overruled by an HA or higher?

So don't apologise for anything. You did what you thought was wrong. if those admins then decide he should have been stayed banned they can take it up to HA+ for an overruling. If anything those people should be apologising towards you as they clearly don't know how the appealing system works.

You've been wrongfully punished with an official and now you're apologising towards everything you did. Don't mate. You merely deserve a slap on the wrist.