Massive
on all of your suggestions mate,
Admin/SA Refunds
Even though I agree sometimes it can take a while for you to get your items back, The reason why it's only CM etc, As they're the only people that can spawn items in. If we gave that to Admins etc then they'll just be too much abuse.
3: Staff
If you have a issue with staff, then report them.
And to your damage log thing, Just record your game.