TOPIC: Training Policy Suggestion

Server Name: N/A - this applies to the community

Suggestion Title: Training Policy

How would it benefit the server:

• More structured training regime that would have to be followed by all lead team staff within the community
• Policy would restrict sessions to a maximum of two trainees per session; implying that training is more focused for the individual(s).
• Improved privacy for sessions by implementing training channels in teamspeak.

Potential Issues/Exploits:

• Training could take longer to do for larger groups of accepted staff.

Additional notes:

I have drafted a policy for this suggestion:



In addition to this suggestion, I am proposing to make some training section in teamspeak that would have 5(?) training channels and a training lobby where users could wait to be trained.

Feel free to discuss

this would be great, I see no problems really

Don't really like this idea, rather than lots of people doing training should just be a select few who train the entire staff team or any new staff members, this way a few people become good at actually teaching the people how to be effective staff. Rather than having 10 people training people who don't go in depth with the rules. Would allow for way more consistent and higher quality staff members

Plankton wrote:
I’m confused. Where are you getting this from?

Lead team members are primarily responsible for training promoted/recruited staff. Not all admins volunteer to train staff but it’s an option for those keen to progress in ranks but the supervision is required to ensure the training is done properly.

.uzi wrote:
Not all lead team even train properly, Should be like 2-3 people who have an interview with community team members show casing their training skills.

Plankton wrote:
Oh right - I’m with you now.

That’s a cool idea I suppose, lead team members could apply for a trainer role or something like that would let them train people. Only issue is, I can tell not a lot of people would volunteer for it

.uzi wrote:
Well you wouldn't know until you tried im sure a few people would apply for it, also If i was a community manager or owner of a server I would rather my staff team get the proper training even if it's only 1 person who can do the training sessions rather than having a bunch of people doing training all differently guess its just a matter of what they'd prefer

quality or accessibility

edit: Also the point of you saying not a lot of people would apply for it shows that not every lead team member should be able to train people, I'm sure some look at it as a chore. You want dedicated people who are enthusiastic about it.

Plankton wrote:
Good idea, but how to be objective, to judge who is good, and who is not, at training staff ?
It's subtle and subjective.

But overall, having one or two qualified LT members who would spend more time in training, and less in other tasks, would suit my taste to be honest !

As the cm the community wants I will personally train every staff member

Chienman wrote:
The same way they would judge who would be a good lead team member or community manager?

To train people how to do something effectively you need skills not everyone possesses an example would be social skills. They would do a pitch sort of thing where they would take the community team through their training program, they are the people who run the server I'm sure they're more than capable of telling if someone would be able to teach effectively after seeing their skills themselves

Plankton wrote:
Easier said than done.
I don't think there is a ranking among LT members on each server.

But in such a case, if a poor choice/decision is made on the trainer, it could affect lots of fresh staff members.

I may be thinking way too much and far about this.

Chienman wrote:
Not sure what you mean about ranking among lead team servers but if someone is poor at training then they can have the privileges taken away just like any other rank and thats also the reason why each person who wants to be able to train new staff would have to do it infront of the community team so they can see if they have a good in depth training program

Plankton wrote:
I agree and get you on this one, once again I'm favorable about the idea.
But then again, and I was myself HA for months on TTT, "spotting" a poor trainer is difficult.

It takes time and, more importantly, several failed trainings to realize.

What I meant by ranking, is the fact that it's even harder to determine who is better in training than the rest.

The idea is nice and would benefit the LT, giving more specialized members.
But the risks are high if not executed properly.

I don't know if I make sense.
if not, just forget about my comments, and have a nice evening

Chienman wrote:
not really any risk, if they leave it the way it is currently then any lead team can train weather they're bad or not this way they are atleast tested before given that privilege I don't see any problem with it at all

Plankton wrote:
You have a point.

I never liked the idea of people being trained in groups. The teamspeak channel idea is quite nice as well.

Henny wrote:
Back in my day TTT handled trainings 1 on 1 TS spacer and things went well and I believe back then we had the most capable staff we have ever had. It allows the LT to get better touch with new recruits and ensures they know what they do

I have experience of one situation in training multiple people at once and I could feel the quamity of the training go down the drain

In my time we also had designated trainers. Some LT never trained or trained 1 guy every now and then so this policy would only bring good things