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TOPIC: [SSRP] Refund Request - Jesus Cry

[SSRP] Refund Request - Jesus Cry 11 months 3 weeks ago #1418480

Steam Name: Jesus Cry
Steam ID:STEAM_0:0:33431021
Server: SSRP

Date/Time of Incident: idk like 1-2 weeks ago
Item(s) Lost: 3 PD Cases

Story: so i reached lvl 8 and cant collect the cases, they are marked as Unlocked but i never collected them.
Evidence: Logs

Additional Info:
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[SSRP] Refund Request - Jesus Cry 11 months 3 weeks ago #1418481

Solid evidence mate
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[SSRP] Refund Request - Jesus Cry 11 months 3 weeks ago #1418482

Nafe wrote:
Solid evidence mate
already talked to faithful about this, thats all i can provide
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[SSRP] Refund Request - Jesus Cry 11 months 3 weeks ago #1418483

they just appear in your inventory there aint no collect button, you might have gotten twisted and opened them cuzzo
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[SSRP] Refund Request - Jesus Cry 11 months 3 weeks ago #1418484

menameisemil wrote:
they just appear in your inventory there aint no collect button, you might have gotten twisted and opened them cuzzo

nope, it already said "unlocked" when i wasnt even lvl 8
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[SSRP] Refund Request - Jesus Cry 11 months 5 days ago #1419180

Hi Jesus Cry,
We are looking into this refund request but we need a little more info to find it in the logs. Could you try to give us a time and date that you levelled up and didn't receive the rewards?

Thank you!
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The following user(s) said Thank You: Nafe

[SSRP] Refund Request - Jesus Cry 11 months 5 days ago #1419186

nice
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[SSRP] Refund Request - Jesus Cry 11 months 5 days ago #1419241

:sick: :sick: :sick: :sick:
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[SSRP] Refund Request - Jesus Cry 11 months 5 days ago #1419276

glws
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[SSRP] Refund Request - Jesus Cry 11 months 4 days ago #1419281

Chuteuk wrote:
Hi Jesus Cry,
We are looking into this refund request but we need a little more info to find it in the logs. Could you try to give us a time and date that you levelled up and didn't receive the rewards?

Thank you!

uhm i forgot when but Faithful checked the logs and said there are no logs of me leveling Up this year.
It said in the F4 Menu i already unlocked the pd cases before i was even on that lvl.
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[SSRP] Refund Request - Jesus Cry 11 months 4 days ago #1419293

man the same happen to me but i did not get my easter case from one of those begginner lvl's
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[SSRP] Refund Request - Jesus Cry 10 months 5 days ago #1420058

:denied:

We did double check this and it does definitely give you the cases when you rank up so it may be that you ranked up and didn't see the cases before disconnecting or the menu was glitched and didn't show you the correct rank at the time which has happened before.
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