TOPIC: Double EXP + Apology From Max!

Vlog

A Vlog from Max to the Pointshop Servers.



Sorry about the Downtime...
As you know unfortunately the ZARP servers have been offline for the past 24 hours, we understand this is completely unacceptable which is why we wanted to make this thread to tell you about what caused it and what we're doing to put it right.

Let's start with some good news first. All of our services have now been restored, thank you to the server owners who helped to fix issues across the various servers. If you happen to come across something that is now broken but was working fine before the downtime, please make a post in the corresponding section with a screenshot of the issue if possible.

What happened?
We had planned a scheduled maintenance window of 2 hours for 3am to 5am BST on 20/04 in order to take our server offline to upgrade a failing hardware part responsible for recent server wide crashes.

At approximately 8am BST 21/04 we we're made aware that as a result of this maintenance our server had developed a fault and was unable to boot correctly. At approximately 11pm BST this fault had been resolved and we were able to begin restoring our server from backups.

What action are you taking?
We know that this level of downtime is unacceptable and therefore we are taking several steps to put this situation right.

1) We will carefully be reviewing our backup and restore procedures to see how things can be done significantly quicker in case of a future server fault.
2) We have already been working closely with our provider to ensure future restorations can be done quickly and have ran rigorous hardware tests to reduce the possibility of any similar faults developing.
3) Although only a handful of players may have experienced items being gained/lost in the 2 hours before the downtime, we will investigate each and every refund request as soon as possible.

In Conclusion
We take this level of interruption to our services very seriously and once again offer our most sincere apologies to everybody who has been affected. We will take any steps as necessary to review and update our procedures to ensure this doesn't happen again.

We hope you accept our apology in the form of some fantastic free items.

Double XP

TTT is going to get double XP throughout the weekend! Please hop on and enjoy this exclusive and temporary incentive!

Thank you,

Max & Friends.

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