Today's Community Team meeting has been completed. We have been discussing detailed plans for the coming weeks, answering emails, talking about future updates and servers, as well as talking with the Server Owners and laying out our plans for the next SSRP and Pointshop updates. The following attended: Chuteuk, Martin and Nafe.
Community Bans/Unbans
Katje - Unbanned
Server Owners Meeting
Attended by the following:
Chuteuk
TheXnator
Martin
Nafe
Callum
Jim_Jam
Kanna
Sam
Knuthulhu
Policy Change: Refund Requests
This week we've sat down together and worked through all outstanding refund requests. Some refund requests have been left in limbo for over a month and it got to the point where we had over 10 unhandled refund requests at the same time, which is obviously not ideal. We try to hold ourselves to a high standard when it comes to our interactions with the community and we acknowledge that these refund requests should have been handled a lot sooner. In order to prevent a situation like this from happening again, we've decided to add a section to our policy about refund requests:
Sometimes users will experience issues on our servers, of which, are out of their control and may subsequently lose item(s) as a result of these incidents. Should this happen, users may be eligible to submit a refund request in order to get their item(s) back.
Only members of the Community Team may review, accept or deny these requests. You should always ensure your request is inline with the current
Rules & Guidelines before you submit it.
Refund Request Review
When reviewing a refund request, the following things should be considered:
- Is there sufficient evidence? Does it prove that the supplied item(s) have been lost?
- Does the refund request follow the correct template? Is there enough information?
- Is the refund request inline with the current Rules & Guidelines?
When an item has been refunded to the user in-game, the refund request post should be updated to make it clear to all other CM team members that this has been done.
1 Week Maximum Handling Time
Any outstanding Refund Requests which have not been handled throughout the week must be handled at the time of the Community Team meeting. This means that the maximum time any user should wait to have the Refund Request handled is 1 week.
Refund Request Sections
The refund requests section has accepted and denied sub-sections that are used to assist in forum moderation; below is a list of situations that dictate what sub-section a refund request belongs in.
A refund request should be moved to the Accepted section if:
- The request has been accepted; regardless if it has been refunded or not.
A refund request should be moved to the Denied section if:
- The request does not follow the appropriate template.
- The request does not have sufficient evidence/information.
- The request is fabricated or otherwise fraudulent in some way.
Moving the "Roadmap"
We've recently noticed that there seems to be quite a lot of confusion about our recent re-implementation of the "Roadmap" tab which is now linked to our internal GitHub issues. When we implemented this issue tracker to the forums, our main intention was to keep the community in the loop about the things we're actively working on or want to work on in the near future instead of promising features over the course of a year in advance only to end up not being able to deliver on those promises as was the case with our previous roadmap. The page was meant to show the current state of development "as-is", without making any promises under the reservation that anything shown on there might be scrapped, moved or altered along the way. For this reason, we've decided to move the issue tracker away from the "Roadmap" tab into the "Our Servers -> GitHub Issues" tab for now and we'll most likely make more changes to it in the near future to further clear up the confusion.
News about our Map Development
As some of you might have already heard, we're working together with EMP on a custom version of our current SSRP map, rp_downtown_tits_v2. Unfortunately it's still to early to share exact details about this edit and when it will be released, but EMP is making steady progress and already showed some members of the community little sneak peaks of his work. Once this map edit gets closer to being releasable, we'll make sure to share more information about it with you guys!
In todays meeting we've also discussed plans to temporarily change the SSRP map to a seasonal version around christmas and we've come up with some good ideas. Stay tuned for more information about that once we get closer to the holidays... or maybe even sooner
Work on the SSRP Halloween Update has started!
This week we're officially starting to work on our plans for the upcoming Halloween Update. Keep your eyes on the forums and on our discord server if you want to stay in the loop. We're planning to release the update a few days before halloween. We're excited to work on an update together and we hope you're gonna enjoy the result of our work throughout the next couple of weeks. Thank you for your continued support!