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TOPIC: Refund Request Rules & Guidelines

Refund Request Rules & Guidelines 5 years 3 months ago #1154352

Refund Request Rules & Guidelines

If you have lost item(s)/cash due to no fault of your own such as a confirmed bug or server crash then you may be eligible for a refund.

Please read the following information to see if you are eligible for a refund. Do not post a refund request if you do not meet the criteria set out below. False/fraudulent refund requests will be automatically denied and all parties involved will be subject to punishment.

Refund Request Criteria

You ARE allowed to submit a refund request if you have lost items from either:

A server crash or rollback and cannot retrieve your items using /restore or /restore all
A confirmed bug
An unexpected incident or some other server side issue, of which, you have no control over

You ARE NOT allowed to submit a refund request if you have lost items from either:

Misusing commands/features (buying/selling items, destroying printers, removing items etc)
Intentionally scripted features (item-o-matic, converting to gems, disconnecting and losing printers etc)
A player breaks a server rule that causes you to lose item(s)

All refund requests MUST contain sufficient evidence of item(s) lost otherwise your request is subject to immediate denial.

Refund Request Template

If your situation meets the required criteria then you may post a refund request. You MUST fill out the entire template as requests that do not use the template or lack vital information will be denied.

Your topic title should follow this format:

[<SERVER>] Refund Request - <STEAM NAME>

Your topic content should follow this format:

[b]Steam Name:[/b]
[b]Steam ID:[/b]
[b]Server:[/b]

[b]Date/Time of Incident:[/b] [i]Please do not put "just now" and try to be as precise as possible. This will help us identify logs much quicker when necessary. See example below.[/i]
[b]Item(s) Lost:[/b]

[b]Story:[/b]
[b]Evidence:[/b]

[b]Additional Info:[/b]

Below is an example refund request:

Warning: Spoiler! [ Click to expand ]