I don't think you know how our f1 system works now as you've never seen it.

The F1 System is perfect the way it is, we have a small pop up on the bottom left of our screen which says that there are f1s, so no f1s can be left out unnoticed, there's no need for staff to queue f1s by urgent or not urgent, we have the queue with priority, each f1's priority is set by the time it was sent/made, so if an f1 was made 3 min ago it's priority is set to : 180, if an f1 was just sent 5 seconds ago it's set as 5, the one with the higher priority is at the top so we handle them first, and it's the most urgent.

There's no need for the system to change, as i said, it's perfect the way it is.