Prix_ wrote:
According to our Refund Request Rules & Guidelines, you are allowed to submit a refund request if you have lost items from either:

.uzi wrote:
This particular event would be classed as "Intentionally scripted features (item-o-matic, converting to gems, disconnecting and losing printers etc)", of which, falls into the non-refundable category. The 'chance' to win an item is arbitrary and thus non-refundable.

Apologies for any inconvenience caused but we are not able to help. Locked.

[quote="Prix_" post=1187513]But i lost my chance at a santa box :/[/quote] According to our [url=https://zarpgaming.com/index.php/forum/74-refund-requests/147558-refund-request-rules-guidelines#1154352]Refund Request Rules & Guidelines[/url], you are allowed to submit a refund request if you have lost items from either: [quote=".uzi" post=1154352][ul] [li]A server crash or rollback and cannot retrieve your items using /restore or /restore all[/li] [li]A confirmed bug[/li] [li]An unexpected incident or some other server side issue, of which, you have no control over[/li] [/ul][/quote] This particular event would be classed as [i]"Intentionally scripted features (item-o-matic, converting to gems, disconnecting and losing printers etc)"[/i], of which, falls into the non-refundable category. The 'chance' to win an item is arbitrary and thus non-refundable. Apologies for any inconvenience caused but we are not able to help. Locked.