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TOPIC: I won event but didnt get token?

I won event but didnt get token? 7 years 10 months ago #724470

Falling tiles, around 15:29	111111 Offline Diamond Boarder Posts: 4369 Thanks received: 2024 Karma: 43
Last Edit: 7 years 10 months ago by 111111. Login or register to post a reply.

I won event but didnt get token? 7 years 10 months ago #724471

If I recall correctly, Chute mentioned that that is just a visual bug or something? I'll look up Chute's post when I'm on the train in 10 minutes or so.	Raeker Offline Former Community Manager It hurts the best of us Posts: 9175 Thanks received: 6576 Karma: 213
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I won event but didnt get token? 7 years 10 months ago #724474

Chuteuk wrote:

Hi Michelle Obama,
We're very sorry for this problem. This is caused by a visual error and can happen sometimes when scores are tied or very close in an event. However we can always guarantee that the server will give a wheel token to the winner. FranGT may choose to give you their token if they're feeling kind. Thank you!

TL;DR the event will always give a token. Someone else must have received it instead of you.

You can always make a refund request if you want to be 100% sure who received it and what happened.