TOPIC: [Deathrun Super Admin] Uzi's Application

Steam Name: .uzi

Time Zone: GMT+0

Link to Steam Profile: steamcommunity.com/id/defrrdClock/

What server are you applying for? Deathrun

SteamID: STEAM_0:1:63666159

Current Gametracker Profiles: www.gametracker.com/player/.uzi/play.zarpgaming.com:27035/

Estimated Server Time: 20 hours

Languages I speak: English

How do you feel that your time as an administrator has contributed to becoming a super administrator:

Being an administrator has given me the opportunity to re familiarise myself with the current list of Deathrun rules and how to appropriate handle situations where users break these rules. I have been able to attend a couple meetings and meet the rest of the team and get to know who I can speak to if I require any further assistance.

I have done my best to naturally play the server to revive the server population. Furthermore, my leadership skills have already been fairly well established in the community with the senior positions I currently hold.

Explain a situation as an administrator you encountered that was an obstacle that required the help of a lead team member but you had to work around it when no lead team member was available:

On several occasions, I have seen reports being made in-game concerning a staff member potentially breaking a rule. I often leave those for the online lead team staff however in instances where there are none, I take the liberty to talk to the reporting party to determine what happened. These reports almost always end up being misinformed - the reality is the reporting party doesn't fully understand a rule or didn't know the full story from the other person's perspective.

Should the reporting party still be determined to report the staff member, I always refer them to the report abuse section on the forums and the specific topic they need to read. I'm always prepared to stand by them to answer questions they may have while they are creating the forum report. Saying that, I don't think any of the players have actually gone through with the report in the end.

Explain how you would review and handle an abuse report against another staff member:

Similar to a report on a regular player, it is important to establish all sides to the story by discussing the report with the reporting and reported parties.

Starting with the reporting party, I would (if possible) get them into teamspeak so we can establish what happened, what evidence they have and what the staff member potentially has done wrong. There's a lot of angles to handling a report abuse, I can discuss infinitely however it is important to establish the facts in the form of evidence to support the claims. No evidence = no case, not much can be done unless I was lucky enough to witness the staff member misbehaving.

Conversely, I would then ask the reported party to join teamspeak (the same channel as the reporting party) so we can consult them on their side of the story while also asking them to provide any evidence they might deem appropriate to supply. From there we can work out: what's factual and provable, what details are missing and whether or not the reported party is actually culpable of misconduct in any way.

Explain in detail how you would act in the following situation:
A staff member bans a user for an excessive amount of time, how do you approach the staff member to ensure that everyone is treated fairly?

I would take the staff member aside somehow, optimally in teamspeak to a seperate channel/spacer. I would then discuss with them, the motive behind their excessive ban. It is very easy for someone to be excessively harsh on a player especially when the rule broken affected them directly. However, the most important thing to establish is what the staff member did wrong and what they should do in the future to avoid making the same mistake: that way, they (in theory) should learn from their mistake.

Not only discussing the motive, I would also negotiate with them to reduce the ban to a duration that is fairer but is firm enough to be deemed sensible for the related rule(s) broken.

Explain in detail how you would act in the following situation:
A staff member is dealing with a user but is struggling to do so in an appropriate manner. How would you resolve the situation?

Initially I would ask them if they need help. If they refuse, I won't immediately get involved but I would keep an eye on how they are doing to ensure they are making progress. If they are still struggling even after that I would then step in to assist.

Rather than dragging the report on longer than it needs to be, I would very briefly familiarise myself with the report and the facts we have at hand in order to get right in the fray. In this particular scenario, it is more than likely going to be a new staff member who may not immediately have the right knowledge/tools at hand to deal with the report promptly.

From there, I would take control of the report and safe the staff member from potentially embarrassing themself by making a silly mistake. Once complete I would take a moment of their time to go over the report with them and understand what they were finding difficult to comprehend or find. Once the core issues are satisfied I would clarify with them to make sure they understand what to do next time and also to ask for help whenever they need it.

Explain in detail how you would act in the following situation:
A staff member accuses another staff member of breaking rules, how would you help resolve the situation?

Much like the question above, it is important to establish what happened from both perspectives.

While attempting to gain as much information as possible on the situation about the situation alongside any evidence that may be important. If the accused was indeed breaking rules, depending on whether or not it's happened before I would explain to them that they should not be doing what they did and instead advise them on what they should be doing to avoid it happening again in the future. If the accused was not breaking rules, I would take some time to clarify to the accusing staff why they were not breaking rules and answer any questions they may have.

Explain in detail how you would act in the following situation:
A staff member acts in a disrespectful manner towards another staff member and or sparks an argument within the staff team. How do you resolve the situation?

I would take both staff members aside to determine what caused the staff member to be disrespectful. If it is a minor incident, I would explain that all staff should do their best to hold their temper rather than throwing a tantrum and misrepresenting the server/staff team. Should they have any questions I'd be willing to answer them. I would also advise them that if they have an issue with another member of staff they should contact the lead team to sort it out rather than charging in themself head-on and potentially causing more problems.

Explain in detail how you would act in the following situation:
You spot a staff member breaking rules to the point of harming other users, how do you approach the staff member?

Rather than making a big scene, I would take the staff member aside as soon as possible to confront them on their actions. I feel it is important to establish why they are breaking rules when they should not only be upholding them but also following them. As demeaning as it sounds, I would reiterate to them that as a staff member they are expected to not only uphold the rules but also follow them while also referring to the staff ethos and rights and responsibilities topics. I would also inform them that the rest of the lead team will be notified of this and the punishments will escalate if they continue to misbehave.

I was forced to apply, Xnator has my wife and kids

ok