TOPIC: [SSRP Super Admin] Starman's Application

Steam Name:
Starman

Time Zone:
BST (British Summer Time)
[UTC +1.00]

Link to Steam Profile:
www.steamcommunity.com/id/star5truck/

What server are you applying for?
Semi-Serious Roleplay

SteamID:
STEAM_0:1:69379811

Current Gametracker Profiles:
After name-change:
Server 1 -
www.gametracker.com/player/Starman/darkrp.zarpgaming.com:27015/
Server 2 -
www.gametracker.com/player/Starman/darkrp.zarpgaming.com:27025/
Server 3 -
www.gametracker.com/player/Starman/usa.zarpgaming.com:27015/

Estimated Server Time:
400 hours+

Languages I speak:
English

How do you feel that your time as an administrator has contributed to becoming a super administrator:

I feel in my time of being an Admin I have been able to experience being in a more mature and key position. It has given me the chance to experience and handle a very large number of F1 reports, report abuses and appeals in my time in being an Administrator and Moderator. Every day I have been able to experience and learn. Now, I feel it's time that I make an attempt to extend my help and capabilities towards the Lead Team. Previously I have been able to assist other staff effectively, whether it being a newer Moderator needing some assistance with some rules or requiring someone banned, to staying in sits with other Admin's who may also need some help. However, becoming a Super Admin will allow me to evolve as a person and my capabilities as a staff member.

What makes you a good candidate for the super administrator team? ( in this part you can go as detailed as you want):

Approachability:
I pride myself on being as friendly as possible to every player and member of staff as possible. During my time in ZARP I have been able to build many, many friendships that have spanned multiple years. This vast array of friendships has granted me vast knowledge of ZARP. If anybody ever has any issues in OOC chat or admin chat I try my hardest to answer their problems to the best of my ability. As stated many times in multiple appeals, I genuinely wish to help people (evidence of which can be seen in a large number of my posts on the forums). I frequently try to make others laugh and consider myself a light-hearted individual looking for the best outcome for everyone, although I have been confronted by many situations that I've needed to handle seriously, and I believe I handled them well. I rarely ever get angry and remain calm and collected (apart from when I almost win an Evo in an Ice Case)

Devotion:
Hopefully seen throughout my time as Administrator and Moderator I am extremely dedicated to staffing to the best of my abilities. I am online on all servers almost every day and online multiple times every single day on the forums, with the majority of my server time dedicated to assisting players in every way possible, whether it be player or staff. Throughout this time and putting staffing above roleplaying I have been able to experience many different situations and learned a large amount that has allowed me to expand and grow my knowledge.

Trust:
In every situation placed in I have handled it in a mature way with discretion. I feel that every person I speak to is able to trust me, and speaking regularly to other staff members from Moderators to Head Admins has allowed me to gain and build a strong trust that I will never break. I have never received an official warning or demotion request, or even a questioning about my motivation behind any actions on the servers. I hope this speaks about the trust that is put into me, and the strong knowledge that I have. However, I'm not perfect and I do make mistakes as well, but I'm also able to accept what I did wrong and improve on it so it never happens again.

Explain a situation as an administrator you encountered that was an obstacle that required the help of a lead team member but you had to work around it when no lead team member was available:

One example of such situation would be a user having issues with Booster pack and VIP purchases, due to not having a PayPal account and exclaiming in chat that it was a 'scam', asking me if it was possible to make a direct payment to me through CS:GO skins and such. When handling his F1 report I was able to deal with his issue in a quick and efficient manner, explaining that there are other alternatives such as using in-game cash and the middleman service. In the end he was successfully able to purchase VIP from another player, leaving both that player and the seller very happy. I also generally handled it in a professional manner, explaining how the payment system through the forums and middleman service works, leaving everyone involved satisfied.

Explain how you would review and handle an abuse report against another staff member:

After reading the whole report carefully, I would look at the evidence the user has provided to back up their accusations. If there is no evidence present I would ask them on the forum post to provide some valid evidence of the abuse. If they are unable to provide any evidence then I would have to deny the report as no proof can be proved against the staff member. If there is evidence showing the abuse and/or rule break, I would first contact the member of staff in question and request their side of the story, to ensure that I am able to provide the most unbiased and fair opinion possible. I would then contact a member of the Lead Team if available and see their opinion on the situation. Finally, I would then either give the staff member an official warning or demotion, depending on the severity of the abuse, input from the Lead Team and how many official warnings the Staff in question has.

Explain in detail how you would act in the following situation:
A staff member bans a user for an excessive amount of time, how do you approach the staff member to ensure that everyone is treated fairly?

Firstly I would contact the staff member and request details about the ban, and why they took the actions they did. After evaluating, I would then explain to such staff member that the ban was rather too harsh, and offer an alternative amount of time that I would recommend they be banned for. I would then explain to the staff how we judge ban lengths and direct them to the staff ethos, and then tell them that if they had any more issues with ban length then to contact me. Finally, I would notify the user of the situation and the change in the punishment.

Explain in detail how you would act in the following situation:
A staff member is dealing with a user but is struggling to do so in an appropriate manner. How would you resolve the situation?

Firstly I would speak to the staff member about what rule was being broken, and get an idea of what the issue is within the sit. I would also contact the staff member privately, and ask what the issue is within the sit. If it is a simple issue such as a mis-interpretation of the rules by the staff member then I would correct them and allow the sit to continue under surveillance. If it is a larger issue or the problem persists I would then intervene and take control of the sit, handling it for the user and allowing the staff member to witness how to handle the situation. After the sit I would, again, speak to the staff member in an attempt to determine the issue or if this happens again to ask for assistance from me or another staff member. If there was any abuse or rule breaking committed by the staff member, I would explain how it is not tolerated and how they should have correctly handled the situation. This would then be brought up at the next meeting, depending on severity.

Explain in detail how you would act in the following situation:
A staff member accuses another staff member of breaking rules, how would you help resolve the situation?

Firstly I would speak to both staff members involved separately, as to get an idea of what occurred and to ensure a non-biased discussion. I would then ask the accuser if they have any evidence of such rule-break to support their accusation. If none can be provided I would then ask such staff member that they gather some form of evidence to show what the staff member has done wrong, if it were to ever happen again. However, if valid evidence is provided of the rule break, or if the accused staff member did not deny what they had done, I would explain to them why what they had done was wrong, going over the rules with them to ensure that nothing similar would happen with them again. If further action is required, I would bring it up in the following Lead Team, or in even more severe cases, would issue an emergency demote and speak to a member of the Lead Team quickly to discuss further steps.

Explain in detail how you would act in the following situation:
A staff member acts in a disrespectful manner towards another staff member and or sparks an argument within the staff team. How do you resolve the situation?

I would calm both staff members down and attempt to stop the argument. I would then speak with each staff member individually about the situation, what happened and how the situation could have been handled better/prevented. If it is a recurring issue with a staff member or requires something more serious then it would be brought up in the next meeting.

Explain in detail how you would act in the following situation:
You spot a staff member breaking rules to the point of harming other users, how do you approach the staff member?

I would stop the member straight away with whatever they were doing and take them to a non-RP area. I would then explain to them that what they were doing is strictly against the rules and that it is unacceptable, ensuring that the situation never occurs again. I would also closely monitor that staff member after they returned, and also discuss their actions within the next staff meeting.

As always, I am always looking for feedback and constructive criticism to better myself as a person and staff member. I know it's straight after the meeting but i'm just too eager. Thank you for reading, and I hope you have a nice day.