Hi Rogue Car Tyres,
First of all I would like to apologies for your experience on the server and hope that we can work together to improve this.
Over the past few weeks myself and the rest of the lead team have been putting together ways in which the players experience can be improved. A part of this which we are aware of is the F1's and staffing. We have implemented some new systems that will be taking place from this week to hopefully resolve both of these issues.
Another way in which the F1's & staffing can be improved upon is by the players help and support. Please understand that at peak times on the server response times to an F1 are going to increase due to the increased amount that we receive.
If at any time you feel that their are no staff on or your F1 is not being handled then take some screenshots/video as evidence and complete a
Ban request this way the incident will be resolved asap when a member of staff sees it.
If you also feel that your F1's are not being dealt with in the correct manner or that a staff member is abusing their powers then feel free to complete a
Demote Request, A member of the Lead team will review this and take the necessary action upon that staff member.
Feel free to contact either myself or another member of staff if you have any problems
Thanks for your time
Poly