TOPIC: Refund Request (server restart taking away 173m)

Steam Name: Tidal Wave
Steam ID: STEAM_1:1:74562304
Date/Time of Incident: 26/2/2020 19:39(ish) GMT+1
Story:
I had been printing for a while, I was assured that anything I gained would still be in my inventory even if the server would crash, as long as I could collect from printers and see my money/inventory, which I could. I lost 173m or so upon rejoining the server when it crashed.

I realize I already have a refund request pending and I don't want to be seen as greedy. But all this happened due to servers bug/crash or whatever you want to call it. If I don't report this now it might seem odd that I didn't report it at the time, I really don't know. This is all legit, can be checked via logs if the videos are not enough. It seems like the server roll backed 2 hours or so, I had 173m less and because I did have the ice printer and x4 booster in my inventory, which I had already placed.

Evidence: Logs and videos:


There was a second recording, not sure if it was needed, but I can not find it.

rip

U do be printing in the database issues tho, meaning no one could have raided u, unfairly printed money

It wasn't down for me, by the time an admin came on and I asked about it, the servers crash was imminent. He also told me, the money would stay even if it was down. Unfair? I think not. Chute restarted it hours before...

Blastington.Jr wrote:
it wasnt down for you but it was down for everyone else, and when the database is down only people that were connected to the server before it went down have access to it, but without access you dont have any items, any money, and u cant lockpick doors.

s3 need to get fixed

I'd refund u but people are trying to ban meee

A Good Pianist wrote:
free rob

Huperchild wrote:
Just grabbed a random recording program, makes it laggy while recording.

Hi Blastington,
Your evidence videos do not appear to be public. Could you edit their settings?

Oh, I had already given up on this, I removed some videos yesterday, but have now uploaded it once more. Don't know if I'm actually eligible for a refund here. Anyway, here is the video:

This issue has now been resolved. You will be refunded shortly.