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TOPIC: Regarding Vehicle Refunds

Regarding Vehicle Refunds 1 week 3 days ago #1393511



Vehicle Refunds Update

We wanted to take this opportunity to address the outstanding issue of Vehicle Refunds on our SSRP server. Earlier this year we updated the Vehicle System to use Simphys included with this was the ability to buy new vehicles, more customization options and clientside control options.

Some oversights however were made during this change. Vehicles purchased in the old system were not refunded and the following items became unavailable: Lamborghini Murcielago Blueprint, Special Car Blueprint and the Quad Bike Blueprint. Additionally gang vehicles were un-spawnable for most players.

No amount of testing can stop small bugs and oversights from happening, bugs and exploits both big and small are found on production games all the time. However it is unacceptable that the community has had to wait this long for the issue to be rectified. We sincerely apologize for this delay and we will do better in the future.
Refunds now Available

Vehicle Refunds are now available on the server. The next time you join SSRP you will automatically receive your refunds and be notified in chat.

For vehicles you purchased in the old system you will be refunded the full amount. You will receive a refund for the total amount spent on all vehicles in total.

For vehicles that required using an item or Blueprint to purchase (Lamborghini Murcielago Blueprint, Special Car Blueprint, Quad Bike Blueprint and Flaming Hot Rod) you will receive the item back into your inventory AND the amount if any you spent on purchasing the vehicle too. You can then use the item and money to re-purchase the vehicle if you want to at the Car Dealer.

If you had multiple Lamborghini Murcielago Blueprints, Special Car Blueprints, Quad Bike Blueprints and Flaming Hot Rod's in your inventory - All items you had previously will be restored to you inventory.

What are you doing to prevent this happening again

We sincerely apologize for how Vehicle Refunds have been handled and we have listened closely to the feedback from users and staff members and want to re-assure users about future changes that will adjust or replace existing items where users have already spent items and cash.

Similar to how ZARP Club Credit refunds were handled, in future we will ensure that the community is given prior notice about the adjustment or replacement of existing items or features and specify how refunds or replacements will be made and for what amount and for how long they will be available if applicable.

Where appropriate we will also seek to gain the feedback from staff and or the wider community to ensure that everyone is happy with the changes proposed.

Will I get a full refund and for how long will refunds be available?

You will be refunded the FULL amount for each vehicle purchased in the old system, additionally you will be refunded both the purchase amount and the item used to buy the vehicle where appropriate.

Vehicle refunds will be available until January 1st 2023

Thank you,

ZARP Community Team
  • Chuteuk
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Last Edit: 1 week 2 days ago by Chuteuk.
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The following user(s) said Thank You: Nafe, OnionRings, Faithful

Regarding Vehicle Refunds 1 week 2 days ago #1393519

Update is now live
  • Chuteuk
  • Chuteuk's Avatar
  • Offline
  • Administrator
  • Server Rank
  • Ambassador
  • ZARP Owner
  • Posts: 3246
  • Thanks received: 4798
  • Karma: 951
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