Hello XRK3658,
Sorry you're experiencing difficulties getting help on our DarkRP server. Our staff are all able to be found on the scoreboard in-game by looking for the "Z" next to their profile picture, if you ever need to see if there are any online. Unfortunately our staff aren't able to be active 24/7 as they are only human and the position is of course voluntary. We of course encourage our staff to engage in the position they have applied for but equally do not want it to take away from the fun of the game, sometimes they may want to take a break and just play the server for example.
If you wanted to apply for staff on our server, you are more than welcome to do so. The template can be found
here. We review staff applications on a weekly basis and for DarkRP the day in particular would be Saturday at 19:00 UK time.
If you are ever having issues on the server and are able to record or gather some form of evidence you are also able to make reports on the forums, this can be found in the report abuse section on our website. Any questions don't hesitate to join our Discord and ask!