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TOPIC: Spooky scary skeleton

Spooky scary skeleton 5 years 5 months ago #1080966

Have you guys removed that skin from the pointshop? because i used to have it and now i don't...
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Spooky scary skeleton 5 years 5 months ago #1080967

Its still there!
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Spooky scary skeleton 5 years 5 months ago #1080970

There were some teething issues with the big Pointshop update that was released a while ago. I don’t know how active you’ve been since then but some people did lose stuff from their inventory.

I’ll pass this to Xnator and he might be able to help
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Spooky scary skeleton 5 years 5 months ago #1081204

Yoink!
thanks. i got it now
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Spooky scary skeleton 5 years 5 months ago #1081218

Nvm, its gone again
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Spooky scary skeleton 5 years 5 months ago #1081248

raa is it you?? You absolute god
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Spooky scary skeleton 5 years 3 months ago #1110028

i am Necroing this post because it is still not fixed. SOS
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Spooky scary skeleton 5 years 3 months ago #1110354

Bump
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Spooky scary skeleton 5 years 3 months ago #1110364

someone help this poor man out!
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Spooky scary skeleton 5 years 3 months ago #1110617

I have received reports of items supposedly "disappearing" for quite a while ago (many months at this point), however since it should not be at all possible for something like this to happen, it was often dismissed when reported as a "non-issue", given that when it was only a couple of reports, it was highly likely that users had just gotten rid of the items somehow without realising.

I do have a theory for what could potentially be causing items to disappear, and I do believe that it is possible for there to be an issue here, since I do believe that it has happened to me, though I may be mistaken on this.

I will be looking into this and trying to find out if:
a) There is actually an issue
b) A way to resolve it

Unfortunately, if you have lost items, you would need to provide evidence of the fact that you don't have it and that you didn't get rid of it in some way or other, as we cannot just take word of mouth when it comes to refunding items.
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Spooky scary skeleton 5 years 3 months ago #1110646

TheXnator wrote:
I have received reports of items supposedly "disappearing" for quite a while ago (many months at this point), however since it should not be at all possible for something like this to happen, it was often dismissed when reported as a "non-issue", given that when it was only a couple of reports, it was highly likely that users had just gotten rid of the items somehow without realising.

I do have a theory for what could potentially be causing items to disappear, and I do believe that it is possible for there to be an issue here, since I do believe that it has happened to me, though I may be mistaken on this.

I will be looking into this and trying to find out if:
a) There is actually an issue
b) A way to resolve it

Unfortunately, if you have lost items, you would need to provide evidence of the fact that you don't have it and that you didn't get rid of it in some way or other, as we cannot just take word of mouth when it comes to refunding items.

how i am supposed to show you that i didn't sell it. only a dumbass would sell that skin and i used to have it. but when i came back to play some TTT it was gone and all the staffs just said that it was a common issue and that i need to post it on the forums.
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Spooky scary skeleton 5 years 2 months ago #1112293

Bump
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Spooky scary skeleton 5 years 2 months ago #1112340

The Winged Dragon of Raa wrote:
Bump
Raa.... we both use this same color blue?! :(
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Spooky scary skeleton 5 years 2 months ago #1112399

The Winged Dragon of Raa wrote:
TheXnator wrote:
I have received reports of items supposedly "disappearing" for quite a while ago (many months at this point), however since it should not be at all possible for something like this to happen, it was often dismissed when reported as a "non-issue", given that when it was only a couple of reports, it was highly likely that users had just gotten rid of the items somehow without realising.

I do have a theory for what could potentially be causing items to disappear, and I do believe that it is possible for there to be an issue here, since I do believe that it has happened to me, though I may be mistaken on this.

I will be looking into this and trying to find out if:
a) There is actually an issue
b) A way to resolve it

Unfortunately, if you have lost items, you would need to provide evidence of the fact that you don't have it and that you didn't get rid of it in some way or other, as we cannot just take word of mouth when it comes to refunding items.

how i am supposed to show you that i didn't sell it. only a dumbass would sell that skin and i used to have it. but when i came back to play some TTT it was gone and all the staffs just said that it was a common issue and that i need to post it on the forums.
Similar thing happened to me, I collected like 50 left shark skins and I logged onto deathrun one day to find them all missing, I provided proof of having them and then not, I asked them to check logs and they didn't they just told me to provide proof of me not trading it away.
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Spooky scary skeleton 5 years 2 months ago #1112517

Jeppe wrote:
The Winged Dragon of Raa wrote:
TheXnator wrote:
I have received reports of items supposedly "disappearing" for quite a while ago (many months at this point), however since it should not be at all possible for something like this to happen, it was often dismissed when reported as a "non-issue", given that when it was only a couple of reports, it was highly likely that users had just gotten rid of the items somehow without realising.

I do have a theory for what could potentially be causing items to disappear, and I do believe that it is possible for there to be an issue here, since I do believe that it has happened to me, though I may be mistaken on this.

I will be looking into this and trying to find out if:
a) There is actually an issue
b) A way to resolve it

Unfortunately, if you have lost items, you would need to provide evidence of the fact that you don't have it and that you didn't get rid of it in some way or other, as we cannot just take word of mouth when it comes to refunding items.

how i am supposed to show you that i didn't sell it. only a dumbass would sell that skin and i used to have it. but when i came back to play some TTT it was gone and all the staffs just said that it was a common issue and that i need to post it on the forums.
Similar thing happened to me, I collected like 50 left shark skins and I logged onto deathrun one day to find them all missing, I provided proof of having them and then not, I asked them to check logs and they didn't they just told me to provide proof of me not trading it away.

no but to be fair. who defuq would sell or trade the best skin in the game when i already have 1 mill points... this is just stupid
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Spooky scary skeleton 5 years 2 months ago #1113048

Xnator already explained that proof will be needed in order to get a refund. I am pretty sure I lost a spooky skeleton out of thin air as well, but not much you can do without evidence.
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Spooky scary skeleton 5 years 2 months ago #1113380

Henny wrote:
Xnator already explained that proof will be needed in order to get a refund. I am pretty sure I lost a spooky skeleton out of thin air as well, but not much you can do without evidence.

i just think that it is a stupid thing to do. i would obv not be here on the forums if i sold my skin...
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Spooky scary skeleton 5 years 2 months ago #1113386

The Winged Dragon of Raa wrote:
Henny wrote:
Xnator already explained that proof will be needed in order to get a refund. I am pretty sure I lost a spooky skeleton out of thin air as well, but not much you can do without evidence.

i just think that it is a stupid thing to do. i would obv not be here on the forums if i sold my skin...
Well others might be tho. Same happened to me, you gotta just use a different skin
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Spooky scary skeleton 5 years 2 months ago #1113387

Tom. wrote:
The Winged Dragon of Raa wrote:
Henny wrote:
Xnator already explained that proof will be needed in order to get a refund. I am pretty sure I lost a spooky skeleton out of thin air as well, but not much you can do without evidence.

i just think that it is a stupid thing to do. i would obv not be here on the forums if i sold my skin...
Well others might be tho. Same happened to me, you gotta just use a different skin

guess that i will just have to wait untill next halloween to buy it again because people can't accept when they are wrong
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Spooky scary skeleton 4 years 11 months ago #1155779

Bump.
I am gonna bump this because it is still active because i still don't have my skin
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