You're a very good staff member, with strong leadership qualities and LT experience. However, as much as it goes against your nature and even name, you could work on being less "cranky" towards the users. Once you do that, you're a perfect SA candidate.

You're a very good staff member, with strong leadership qualities and LT experience. However, as much as it goes against your nature and even name, you could work on being less "cranky" towards the users. Once you do that, you're a perfect SA candidate.