Hi as stated we only refund due to issues caused by our end. Unfortunately your internet connection is out side our control and because we have no way to make sure your timing out was legit. Not just you unplugging your router so you could save your printers. We cant refund you.

Hi as stated we only refund due to issues caused by our end. Unfortunately your internet connection is out side our control and because we have no way to make sure your timing out was legit. Not just you unplugging your router so you could save your printers. We cant refund you.