I do agree on the fact that it might have come out a bit unprofessional from Xnator for handling it even though Raeker had already stated he was, regardless if it is allowed. I believe Xnator should have at least told Raeker he was handling it or see if he can, but yet again there is nothing wrong with it.

As for the staff ethos, yes it is a guideline, but we highly recommend our staff members follow it at all times. As stated in the ethos, we are not here to punish users for things that do little effect to others, we are here to make them enjoy their time more and help them if they seek assistance.

I do agree on the fact that it might have come out a bit unprofessional from Xnator for handling it even though Raeker had already stated he was, regardless if it is allowed. I believe Xnator should have at least told Raeker he was handling it or see if he can, but yet again there is nothing wrong with it. As for the staff ethos, yes it is a guideline, but we highly recommend our staff members follow it at all times. As stated in the ethos, we are not here to punish users for things that do little effect to others, we are here to make them enjoy their time more and help them if they seek assistance.