First of all you, as a moderator don't have access to the ban command and if you did I agree with raeker that a ban would be harsh. Secondly they need to post a ban APPEAL to get their ban removed or they can just wait it out.
Anyway good luck!

First of all you, as a moderator don't have access to the ban command and if you did I agree with raeker that a ban would be harsh. Secondly they need to post a ban APPEAL to get their ban removed or they can just wait it out. Anyway good luck!