Make sure to follow the template so you can be refunded.
The template is as follows:
Thread Title: [Refund Request] <NAME> <SERVER>

Name:
Steam ID:
Time / Date of when it happened:
Item/s lost:
Server Name: (example, SSRP SERVER 3)
Proof *VIDEO/PICTURES*:
Story:

Make sure to follow the template so you can be refunded. The template is as follows: Thread Title: [Refund Request] <NAME> <SERVER> Name: Steam ID: Time / Date of when it happened: Item/s lost: Server Name: (example, SSRP SERVER 3) Proof *VIDEO/PICTURES*: Story: