Player x appeals their ban in great detail, apology and effort. You check the ban list and find that you banned them permanently for propspam, and that this is their first ban. How would your response to the appeal be?

Hello (player) I see it's your first ban and you got perma banned. I'll give you a second chance, I changed your ban to 2 weeks ( or unban depending on what he did ) learn from your mistakes and follow the rules!