Hi Yukki,
We're very sorry but we can only offer refunds for server issues. You can always try asking another player in game if they will gift you the item. We apologise for the delay in getting back to you.

Thank you.

Hi Yukki, We're very sorry but we can only offer refunds for server issues. You can always try asking another player in game if they will gift you the item. We apologise for the delay in getting back to you. Thank you.