If someone makes a rule break in-game you can press the F1 button on your keyboard and submit a report to all of the staff members. I know that the staff members would be with you as fast as possible.
Also if you want a refund. I am sorry we do not refund for rule breaks. But maybe a nice staff member or user will refund you out of their own pocket.
I hope this was enough help if not please add me on steam and i will give you further help
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