The reason why this happens has already been stated... And if you want to see if you can get a refund for the 11m that you claim that you have lost. please make a refund request, and provide as much proof as possible, and i will see if i can help you getting a refund

The reason why this happens has already been stated... And if you want to see if you can get a refund for the 11m that you claim that you have lost. please make a refund request, and provide as much proof as possible, and i will see if i can help you getting a refund