Some reason i bought 2 booster packs and i cant get them i relogged atleast 5 times now and i really need help it even says "You have bought 2 booster packs and can pick them up at any time on the f4 menu on donate tab" but they arent there :\ PLAS HALP!

Some reason i bought 2 booster packs and i cant get them i relogged atleast 5 times now and i really need help it even says "You have bought 2 booster packs and can pick them up at any time on the f4 menu on donate tab" but they arent there :\ PLAS HALP!