Without any proof this will get denied so since you don't have any screenshots/videos of the server crashing and you having the pickaxe out Keith will have to deny this unless he wants to refund you himself with his own things ( don't think he will want to do that without proof)

Without any proof this will get denied so since you don't have any screenshots/videos of the server crashing and you having the pickaxe out Keith will have to deny this unless he wants to refund you himself with his own things ( don't think he will want to do that without proof)