This request summed up.
Template? : No
Proof of steam id? : No
Proof of actual rulebreak/ offense : No
Proof of owning the pronter safe : No, it clearly says disconnected player props, there is no way it actually is his.
Proof of anything at all? : No. It seems to me hes trying to rip us off with his friend pretending he got scammed with this disconnected player props safe. Anyway i still try to offer him a refund to make sure he has a good experience at zarp

Conclusion : Denied.
You must understand that you cant expect staff members do actually investigate some deep shit to find a little bit of information tjat might not help you at all. I hope this also gAve you a better understanding of my conclusion