Before I went in holiday I came on TTT multiple times where you were the only staff member on but yet there were still 3 waiting reports that had not have been touched. I had to tell you to do some. When I set the oldest worm to in-progress by me you continued to do the report that I was handling with no alert to me even though I was handling that. When I asked why you did that you said because the user was your friend and therefore you did it even though it clearly said I was handling it. -Support

Before I went in holiday I came on TTT multiple times where you were the only staff member on but yet there were still 3 waiting reports that had not have been touched. I had to tell you to do some. When I set the oldest worm to in-progress by me you continued to do the report that I was handling with no alert to me even though I was handling that. When I asked why you did that you said because the user was your friend and therefore you did it even though it clearly said I was handling it. -Support