DoM wrote:
Is that so?

Apologies for my inaccuracy, in regard to the rest of your reply - I completely understand your frustration, but I'd just like to point out one more thing I've noticed:
It's not us who neglected those who had previously purchased an upgrade, when the ZARP community returned, it was still under original management and their policy was that nobody would receive their perks. That policy has stuck by us, as I said, for consistency's sake, and it would be unfair for those others who were denied a refund/other resolution.

I know I'm making the attempt to 'push the blame' here, but I'm just trying to let you know that this decision was made some time ago outside of our control.

[quote="DoM" post=35660]PS: You sparked my curiosity when you said it was sent as a donation the previous time I bought Mod/VIP x3. I went to review the receipt and it is a payment for a item. Not registered as a donation. Just wanted to add that.[/quote] Is that so? Apologies for my inaccuracy, in regard to the rest of your reply - I completely understand your frustration, but I'd just like to point out one more thing I've noticed: [quote]Its just poor customer service to neglect those who paid for services already...Even though it wasn't under "your" ownership.[/quote] It's not us who neglected those who had previously purchased an upgrade, when the ZARP community returned, it was still under original management and their policy was that nobody would receive their perks. That policy has stuck by us, as I said, for consistency's sake, and it would be unfair for those others who were denied a refund/other resolution. I know I'm making the attempt to 'push the blame' here, but I'm just trying to let you know that this decision was made some time ago outside of our control.