Onion said he was sorry for the delay however he has been very busy today and working hard helping us test and release the update. He also helped you to get this money in the first place so we should thank him for that and he spent quite a while looking into it to resolve the matter. He is still looking into it with you now so I assume if he gets the details he needs to check then it will be resolved.
Nobody has been ignoring everyone on the staff team is of course very busy on the day of an update in particular the Head Admins+ and they are all doing their best.

Onion said he was sorry for the delay however he has been very busy today and working hard helping us test and release the update. He also helped you to get this money in the first place so we should thank him for that and he spent quite a while looking into it to resolve the matter. He is still looking into it with you now so I assume if he gets the details he needs to check then it will be resolved. Nobody has been ignoring everyone on the staff team is of course very busy on the day of an update in particular the Head Admins+ and they are all doing their best.