You're going to need to provide some form of evidence, preferably video evidence in order for staff to take action. Yes, the Community Team might have logs that they can provide, but they, as well as the person who is handling, don't know the story nor what happened.

You're going to need to provide some form of evidence, preferably video evidence in order for staff to take action. Yes, the Community Team might have logs that they can provide, but they, as well as the person who is handling, don't know the story nor what happened.