Simple explanation:
Couple days ago, he had a loot printer. When the update hit, he lost the loot printer, and didn't get a restore option. He's wondering if he can get it refunded. He has no proof, and I personally can't remember his in-game name, tbh. I told him to make a report, he made it, but he probably misread a couple of things.
Anyway, best o' luck.
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