so why can't CM's do refunds ? like they can accept them but not really refund them to you ... are they not trusted enough ? i think they can give themselves items so why can't they do full refunds ? I've been told that CM can't refund

so why can't CM's do refunds ? like they can accept them but not really refund them to you ... are they not trusted enough ? i think they can give themselves items so why can't they do full refunds ? I've been told that CM can't refund