Like Henny said:
The rulebreaking people have been punished accordingly.

I am sorry for the inconvenience, this is definitely not the experience that we want for our players.

Thank you for forwarding this and bringing it to out attention.
Apologies once again.

Like Henny said: The rulebreaking people have been punished accordingly. I am sorry for the inconvenience, this is definitely not the experience that we want for our players. Thank you for forwarding this and bringing it to out attention. Apologies once again.