Hi VeGoVeVO,
Sorry for the delay in getting back to you on this. We will need the account details for each alt account in order to investigate this further. Once you find them please make a new refund request and we will handle this right away.
Thank you.

Hi VeGoVeVO, Sorry for the delay in getting back to you on this. We will need the account details for each alt account in order to investigate this further. Once you find them please make a new refund request and we will handle this right away. Thank you.