Your activity is good, dont know how you are ingame, but from what you wrote probably not much know this either, your app could be a bit more detailed for me tho and on the second question you dont know if he got warned or not and you have to talk to the staff member, who banned him, and talk with him if he did warn him and all that.

Good luck.

Explain how you would handle the following situation:
Player x appeals their ban in great detail, apology and effort. You check the ban list and find that you banned them permanently for Cheating, and that this is their first ban. How would your response to the appeal be?
First of all i will check banlist and his list of warnings, and then i will immediately answer to his appeal with something like that: