I don't know what happened however you *should* have been refunded as this is an issue out of your control.

All refund requests from now-till fix will be accepted however these ones posted I cannot change now as they are too old. I am sorry for this and hope this answers your question

Sorry but this had occurred too long ago for us to consider refunding. If this issue continues to persist, feel free to create a new refund request as soon as possible with valid evidence.