A demote request is a bit overkill for that, don't you think ?

Nail admitted to do it by mistake.
A small mistake that a lot of staff members, me included, have done before in a similar way.

Still, thank you for reporting this to us.
Do not worry, Nail has done a honest mistake and it will serve as a lesson.

He will surely not do it twice.

have a nice day.

A demote request is a bit overkill for that, don't you think ? Nail admitted to do it by mistake. A small mistake that a lot of staff members, me included, have done before in a similar way. Still, thank you for reporting this to us. Do not worry, Nail has done a honest mistake and it will serve as a lesson. He will surely not do it twice. have a nice day.