We need more info than just six months ago. Can you give us a specific date? Otherwise I will have to deny this - don't make refund requests six months after it happened, as it makes it difficult for us to check the logs.

We need more info than just six months ago. Can you give us a specific date? Otherwise I will have to deny this - don't make refund requests six months after it happened, as it makes it difficult for us to check the logs.