Thank you for taking the time to make this report. After speaking to TheFierceOwl he admitted that the conversation you provided is in fact real and does not deny saying any of it. Even if you did call him sassy his reaction was completely uncalled for and unacceptable from a member of staff. I will be speaking to Owl to make sure he understands the staff ethos and to ensure in the future that all users are to be addressed in a calm and friendly manner. I will also be bringing him up in the Lead team meeting.
This has been

Lock plz

Thank you for taking the time to make this report. After speaking to TheFierceOwl he admitted that the conversation you provided is in fact real and does not deny saying any of it. Even if you did call him sassy his reaction was completely uncalled for and unacceptable from a member of staff. I will be speaking to Owl to make sure he understands the staff ethos and to ensure in the future that all users are to be addressed in a calm and friendly manner. I will also be bringing him up in the Lead team meeting. This has been :accepted: Lock plz