After talking to Sir Codey a bit he has no actual evidence of Owl saying any of that, so no action can be taken. As a result this will be denied however i will still keep an eye on Owl to ensure that he is following staff ethos and treating all users with respect.
This has been

lock plz
Just confront Owl about it and ask them whether or not these messages are real? Because if they're real he should be brought up for demotion.