Like Bezzy has said, if you believe the report in-game against the staff member isn't being handled properly then take it to the forums. Unlike users staff cannot be punished for rulebreaks, so reporting them in-game leads to nothing unless a Lead Team member is online.
Personally I always handle all reports made against me. That is because I do not handle them any differently from most other reports: I open a chat and discuss the issue. If I made a mistake I would apologise, if not I would explain the rules to the user that reported me and inform them how it is that I did nothing wrong.
Basically what I always tell my fellow staff is that if you are good and experienced at handling reports then feel free to handle your own. If you're new and unfamiliar with users and reports then don't as you usually only make the situation worse.
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