TOPIC: Guide - How to deal with most Situations as a Mod!

RDM/CDMWarnings for RDM and CDM should always be dealt with in accord to recent punishments. It should also be taken into account if the user is apologetic or just blatantly disregards the server rules. In the case of CDM as an accident or Crossfire, for example, it's up to the staff members discretion even though a verbal warning would be most fit in case the user has no recent warning for RDM or CDM. In such a case it is often hard to determine the intention of the user, but we should act according to innocent until proven guilty.
Make use of those powers:
NLRFor NLR an attempt should be made in order to find out what was the cause of the NLR break. A user who is met breaking NLR in the street not interacting with the district breaking NLR, could as an example be teleported out of the district quickly spoken too and not further punished. In case the NLR break is an intentional one, such as the one stated in the example, a warn is appropriate and the user should also be spoken to in an extent which ensures him fully understanding the NLR rules as well as making sure he doesn't break NLR again.

Make use of those powers:
DisrespectIn this case, you have to enforce our 0 racism policy, reminding the player that racism is frowned upon in this community and we believe in equality of all skin colors. The N word refers to a time where this, unfortunately, wasn't the case and that the word is a term which shouldn't be used anymore. You have to decide at your own discretion if the user is apologetic and might have said the word on "accident" or is not.

Make use of those powers:
Chat SpamIn this case, a mute is mostly appropriate and quick and swift action should be taken. You should still speak to the user and explain the obvious to him. Always remain respectful no matter how blatantly disrespectful your encounter might be.

Make use of those powers:
Prop AbuseIn this situation, you have to take immediate action by freezing the user and removing him from RP. You should give him a chance to remove the props and a timed warning in which times he has to proceed to remove the props. Should he remove them in time, you would go ahead and punish him with a warning, otherwise, a kick has to be issued as there is no other way in order to ensure a good experience for the other players.

Make use of those powers:
ScammingIn this case, your negotiation skills are required. You might not be able to ban the user, but you are still elected to deal with the situation since no admin is around. You will have to try to convince Player 1 to pay up through explaining his option to him. Should he still not pay up you have no choice but to get his SteamID freeze him collect the proof and post it either on the forums or contact an admin over steam or Teamspeak. You are the person who has to attempt to come to a positive outcome even though this might not always be possible.

Make use of those powers:
LTAPYou can pull his SteamID via the chat message that pops up. In this case, you have no choice but to report the user/ wait for him to come back and contact an admin. Should he come back you can continue to deal with the situation as you were. You should always check if he timed out or disconnected by user as this could help determine the cause for the LTAP in a later appeal.

Make use of those powers:
Missplaced Entities(Nukes/Printers)In this case, you should first attempt to contact the user by messaging him and attempting to teleport to him. You should give him the chance to destroy his own nuke/printers and proceed with roleplay. You might or might not issue a warn in this case. Should he refuse to remove the entities/reconnect after multiple attempts to contact him you may make use of the kick command in order to remove the illegal entities.

Make use of those powers:

Great guide!

This was just made because of my post, but ok nice guide i guess

spodermon wrote:

How nice of you to make this guide for all the new staff members!

Pegasus wrote:
There is no reason at all for moderators to deal with hackers in the first place when we have a such wide LT.
You gave explanations to things that moderators shouldn’t be dealing with in the first place, they can simply write in the admin chat asking for certain help.
I’m fairly sure that you wrote the hacking ethos wrong but that’s bigger than me.

Nice guide overall, well done.

Just letting you know a moderator or admin should never deal with a hacker.

The hacking policy specifically states that there must be proof of hacking before you can approach the user. This would mean that you can't actually deal with hackers whatsoever because you do not have access to the anticheat system.

I have no issue with the guide itself, but I really don't think there should be anything specifying hacking situations aside from the fact that a SA+ should be contacted ASAP.

OnionRings wrote: I was told with the user admitting to it, he can be punished accordingly if LT can’t be contacted. No proof, no guilty plea, no punishment!

Contact LT - ASAP has been added to the Hacking part!

Pegasus wrote: Of course that's true. Any hacker admitting to the hack can be punished appropriately (if they've admitted on the server, mind you). However, most hackers won't say "I'm hacking" unless they're absolutely retarded. To approach a hacker you must already have proof that they're actually hacking. If you go to them and say "Are you hacking?" (which they'll usually deny) then you are already breaking the policy. Even worse is if you try to force them into admitting to hacking by saying "Well, if you don't admit, you'll be banned" or something, which can actually get you demoted if you're not careful.

So I'd advice you to just keep it at contacting LT rather than giving this advice on a rather complicated subject with even more complicated policies that can literally only go wrong for any moderator or admin attempting to deal with hackers.

Raeker wrote: A hacker can only be dealt with when he admitts to it by someone below SA, that has to be cristal clear. Ill remove the hacking part!

Pegasus wrote:
No. They can only be dealt with without screenshot / voted on proof when they admit it directly to a Super Admin+.
A Mod or Admin is never allowed to deal with a hacker.

Can this be sticked? Good guide Pegasus.

TheXnator wrote: In this case I was missinformed during my period as an admin! I will remove it!

Pegasus wrote: I have to admit I actually forgot about that. It is in fact true that the hacking policy states that they need to admit with a Lead Team member there to see if the confession is valid. My mistake, sorry.

Thanks for all the feedback and I hope this well help some people out!

Cool

Tldr;
>i was rdmed
>got proof?
>no
>*completes f1*

Aspect wrote: This shouldn't be how an F1 is handled. A confession is easy to come by if you investigate. During peak times this might not be possible though!