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TOPIC: Owners/Developers

Owners/Developers 7 years 6 months ago #419748

So I have a question. Some hours ago I bought 10 boosterpacks for the halloween update. I claimed them in-game and tough I would have halloween boosterpack items. Then I looked in my inventory and didn't had anything like I tough I would have. Then I noticed that the halloween boosterpacks weren't out yet. So I was pretty mad. I really hope the server owners can change my 10 normal boosterpacks to 10 halloween boosterpacks.

FUZZY
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Owners/Developers 7 years 6 months ago #419759

Hi Fuzzy,
We are very sorry for this problem. We have now resolved this issue, and the 10 Magik Box items have now been added to your inventory. You will need to re-connect to the server in order to see these items in game. This should not have happened and as a goodwill gesture we have added a free Booster Pack to your account which you will be able to redeem upon re-connecting.

Thanks for supporting ZARP!

Chuteuk
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Owners/Developers 7 years 6 months ago #419784

Chuteuk wrote:

Hi Fuzzy,
We are very sorry for this problem. We have now resolved this issue, and the 10 Magik Box items have now been added to your inventory. You will need to re-connect to the server in order to see these items in game. This should not have happened and as a goodwill gesture we have added a free Booster Pack to your account which you will be able to redeem upon re-connecting.

Thanks for supporting ZARP!

I do have the boosterpack but not the 10 Magik Cases.

images.akamai.steamusercontent.com/ugc/2...FE29595411EEED994A2/

FUZZY
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Last Edit: 7 years 6 months ago by FUZZY.

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Owners/Developers 7 years 6 months ago #419785

Fuzzy wrote:

Chuteuk wrote:

Hi Fuzzy,
We are very sorry for this problem. We have now resolved this issue, and the 10 Magik Box items have now been added to your inventory. You will need to re-connect to the server in order to see these items in game. This should not have happened and as a goodwill gesture we have added a free Booster Pack to your account which you will be able to redeem upon re-connecting.

Thanks for supporting ZARP!

I reconnected and it said this:

[ZARP Booster Pack] Successfully claimed 1 booster pack(s). Your cash, cases, gems, and upgrades have been applied!

I only got one instead of 11.

He gave you 10 Magik cases + Another boosterpack

The Gamer Guy
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Owners/Developers 7 years 6 months ago #419786

Chuteuk wrote:

Hi Fuzzy,
We are very sorry for this problem. We have now resolved this issue, and the 10 Magik Box items have now been added to your inventory. You will need to re-connect to the server in order to see these items in game. This should not have happened and as a goodwill gesture we have added a free Booster Pack to your account which you will be able to redeem upon re-connecting.

Thanks for supporting ZARP!

Great customer service!!

Want
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Owners/Developers 7 years 6 months ago #419787

The Gamer Guy wrote:

Fuzzy wrote:

Chuteuk wrote:

Hi Fuzzy,
We are very sorry for this problem. We have now resolved this issue, and the 10 Magik Box items have now been added to your inventory. You will need to re-connect to the server in order to see these items in game. This should not have happened and as a goodwill gesture we have added a free Booster Pack to your account which you will be able to redeem upon re-connecting.

Thanks for supporting ZARP!

I reconnected and it said this:

[ZARP Booster Pack] Successfully claimed 1 booster pack(s). Your cash, cases, gems, and upgrades have been applied!

I only got one instead of 11.

He gave you 10 Magik cases + Another boosterpack

images.akamai.steamusercontent.com/ugc/2...FE29595411EEED994A2/

I only got the boosterpack, not the 10 other Magik Cases.

FUZZY
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Last Edit: 7 years 6 months ago by FUZZY.

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Owners/Developers 7 years 6 months ago #419790

Hi Fuzzy, Try re-connecting and you should see you have 11 Magik Boxes in your inventory now. Thank you.	Chuteuk Offline Community Owner ZARP Owner Posts: 3443 Thanks received: 5060 Karma: 956
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