Hi Aqua,
We are looking into this for you now. You currently have 17 Booster Packs claimed is this correct? If you are still not seeing your upgrades in-game after re-connecting then please provide us the email address and receipt used to make the purchase and we will take a look into this further.
Use the confidential tags to ensure only forum staff can view the receipt or email address:
[confidential].[/confidential]