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TOPIC: Refund Request

Refund Request 4 years 5 days ago #1204115

Steam Name: Zarba
Steam ID: STEAM_1:1:74562304
Date/Time of Incident: 19/3/2020 2am(ish) GMT+1
Item(s) Lost: 3 Summer printers, 2 x3 boosted and 1 x4 boosted.
Story: I took them out of the shelf and they vanished, looked all over the map at the time until I finally dropped a new one. It was like the others had never existed. This happened a few more times after that, but I won't argue for that.

Evidence: Known bug? Logs and newly made videos

I did not, didn't expect what happened to happen. But Sp00ns just helped me recreate the scene.

I would think so to, but that's not the case. This was only the first time it happened, nobody destroyed them. I'm talking taking it out, moving the shelf to see where it went and then the printer is just gone and right after you can drop a new one. Like it was never there in the first place, with no "Your money printer has exploded" message.

I assure you this is what happened, I am not the only one it has happened to either. I've personally seen it happen with "menameisemil" printers more than 1 time, Sp00ns wrote the same thing had happened to him in OOC the other day.

This is an existing bug, I'm not making any of this up.
I apologize for my recording software, it makes it seem very laggy. I believe Sp00ns will upload a video here aswell.
Recorded this around 20 minutes ago:


Sp00ns recorded this at the same time:
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Last Edit: 4 years 4 days ago by Blastington.Jr. Reason: Newly added evidence of the bug existing.
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Refund Request 4 years 5 days ago #1204118

probably ph 2'd
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Refund Request 4 years 5 days ago #1204123

fixxxxxxxxx bug
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Refund Request 4 years 5 days ago #1204189

They were not printer hacked... This is a known bugg by now, you take the printer of the shelf and if you're at ground level it might completely vanish without a trace. I'm 100% sure that others have experienced this by now! I mean, this must be a server side issue?
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Refund Request 4 years 5 days ago #1204192

Blastington.Jr wrote:
They were not printer hacked... This is a known bugg by now, you take the printer of the shelf and if you're at ground level it might completely vanish without a trace. I'm 100% sure that others have experienced this by now! I mean, this must be a server side issue?
just don't make the printer disappear client-side!
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Refund Request 4 years 5 days ago #1204200

You are not contributing at all, I had never experienced this at the time and had no way of knowing anything about this bugg! :dry:
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Refund Request 4 years 4 days ago #1204331

Hi Blastington,
Do you have any further evidence, screenshots videos etc?

You would not be able to drop another special printer if you already had this many out. It's likely that somebody destroyed them in this case.
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Refund Request 4 years 4 days ago #1204401

I did not, didn't expect what happened to happen. But Sp00ns just helped me recreate the scene.

I would think so to, but that's not the case. This was only the first time it happened, nobody destroyed them. I'm talking taking it out, moving the shelf to see where it went and then the printer is just gone and right after you can drop a new one. Like it was never there in the first place, with no "Your money printer has exploded" message.

I assure you this is what happened, I am not the only one it has happened to either. I've personally seen it happen with "menameisemil" printers more than 1 time, Sp00ns wrote the same thing had happened to him in OOC the other day.

This is an existing bug, I'm not making any of this up.
I apologize for my recording software, it makes it seem very laggy. I believe Sp00ns will upload a video here aswell.
Recorded this around 20 minutes ago:
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Refund Request 4 years 4 days ago #1204402

If I have to make another video about it with just special printers, I will.
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Refund Request 4 years 4 days ago #1204410

Huperchild wrote:
how do u play on 1 fps

You again? It's only the software making it like that, already told you on another post.
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Refund Request 4 years 4 days ago #1204419

Blastington.Jr wrote:
If I have to make another video about it with just special printers, I will.

this is not needed, what chute was looking for was the proof of the printers that disappeared. (maybe a screenshot before the situation or even better a video of when it happened.)
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Last Edit: 4 years 4 days ago by Lefty..
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Refund Request 4 years 4 days ago #1204433

Blastington.Jr wrote:
They were not printer hacked... This is a known bugg by now, you take the printer of the shelf and if you're at ground level it might completely vanish without a trace. I'm 100% sure that others have experienced this by now! I mean, this must be a server side issue?

:support: had this happen many times
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Refund Request 4 years 2 days ago #1204829

Known bug and you still tried it and expected to make a refund request to get it back? :clown:
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Refund Request 4 years 2 days ago #1204840

SkrrPullUp wrote:
Known bug and you still tried it and expected to make a refund request to get it back? :clown:

This has been edited. The first time I was made aware of this bug was when I lost the ones I'm trying to get a refund for. The following days it happened a few more times and around the same time, I hear other people complaining about the bug.
I do apologize if that wasn't made clear enough.

Also the only trying I did, was in these videos to show Chute that it does exist. I do not record all the time, and again I wasn't aware of the bug when it first happened. So no, I have no video or screenshots of the ones I lost, I was hoping the logs could provide me with the evidence needed.
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Last Edit: 4 years 2 days ago by Blastington.Jr.
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Refund Request 4 years 2 days ago #1204841

ohh shit im about to get raided
gonna do the bug and make a refund request
:minussp:
very known and it seems like ur using it to your advantage.
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Refund Request 4 years 2 days ago #1204846

Wasn't more than 3 people on at the time, I've taken printers out of a printer shelf many times, this had never happened to me before and it certainly wasn't known to me before this. I'm not trying to take advantage of anything, if I can't get them back, fine, just had hope that maybe the logs could prove it.
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Refund Request 4 years 2 days ago #1204901

Can you tell us what server this was on we need to check the logs
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Refund Request 4 years 2 days ago #1204920

Server 1
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Refund Request 4 years 2 days ago #1204921

:accepted:

Thanks for the details. We just checked the logs to confirm. This bug has now been fixed too.

I'll be on S1 shortly.
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