Frequently Asked Questions
My account has been banned
I’m banned from one of your game servers
If you have been banned from one of our game servers the reason and ban length will be displayed on the ban screen when you try to connect to the server. If you want to complain or raise a concern about your ban you should make a forum post following the unban request template (You can find the template from the servers forum section under the Forum Index).
Our administration team will review all unban requests usually the same day with a decision to unban or shorten your ban. In some cases our team may decide to keep the ban in place or to extend your ban if you attempt to falsify information.