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TOPIC: Data Loss Issues Thread (Request Help Here)

Data Loss Issues Thread (Request Help Here) 5 months 4 weeks ago #675293

So, recently there have been a lot of reports about people losing their ranks or progress on TTT. This thread will serve as a place for you to report issues such as these in order for you to hopefully have your rank returned to you on the server. For now there is a fix in place that should hopefully prevent further loss of data on the servers in the future.

If you've been affected please fill out the form below and respond to this thread, please keep in mind that you may be expected to provide evidence of your lost rank so that we can confirm your claim as legitimate
.
[b]Steam Name:[/b]
[b]SteamID:[/b]

[b]Date of Issue:[/b]
[b]Description of your issue:[/b]
[b]Evidence:[/b]
Thank you for your patience, we apologize for any issues caused due to this problem and we hope we'll be able to avoid further complications.
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Data Loss Issues Thread (Request Help Here) 1 month 4 weeks ago #790979

This thread is 5 months old? And nobody has responded? Even with all the complaints? Damn. Well, let me be the first.

Steam Name: Matzi
SteamID: STEAM_0:0:31937283

Date of Issue: 22, 23 and 24 December 2017
Description of your issue: Well, where do I begin. A good place to start would be with this thread.

This will probably just repeat what has already been said in that thread, but for the sake of integrity of this thread I will just write everything again.

On the 22nd I joined your TTT server for the first time ever. I love it by the way. I played for a few hours and connected a few snowballs, I played some slots, won some points and bought some player-models and vanity. Then I disconnected for the first time. Because I thought it was safe. But alas, upon rejoining all my items were gone. My inventory was wiped clean and my points had been reset to zero. I lost a Hatsune Miku player-mode, the "Cat in the Hat" hat, Running in the 90s taunt, Jellybeans taunt, Trevor player-model and around 100k points or so. But this was the first time so I have absolutely no evidence of that, which is sad.

I reported this issue to BDNico, and although he tried his best the problem never went anywhere, which is why I am making this post. +1 to BDNico for effort though. Appreciate it. I got a bit smarter and decided that this time I will take screenshots with time stamps to show the issue. I grabbed some evidence as the problem persisted. I still played a bit, rolled some slots and got me a Skeleton player-model and a Lego hat. But when I lost those I had again, no evidence. Not an issue as it wasn't that expensive.

Third time, logged in, played slots, got 100k points. I screenshotted my winning in the slots as evidence, but as sad as it is I understand that it could be faked. But I do have the screenshot as proof.

Fourth and last time, before deciding that recording it properly and making a forum post is probably the best way to go. I played for a good few hours, rolled a good few slots and amassed a nice little inventory. I recorded myself disconnecting and reconnecting before I left, again, as can be seen in this thread. I had the Jack Skellington player-model, Franklin player-model, Running in the 90s taunt, Ciri player-model, Skeleton player-model, Horse mask, Darth Vader taunt and 5275 points.

This issue is happening to a lot of people, and I have no idea why nobody is talking more about this. I lost a lot of stuff and I am not sure how much can be refunded. I have video proof of some items being lost, screenshots of others. I would appreciate being informed of how much I can be refunded etc.

My only issue is, a refund is one thing. But. What says that my refunded items will not just dissapear. How are we going to fix this? I appreciate all your support, thank you for your time.

- Matzi

Evidence:
Screenshots:
steamcommunity.com/sharedfiles/filedetails/?id=1240521977
steamcommunity.com/id/Matzi333/screenshot/910156163269505282

steamcommunity.com/id/Matzi333/screenshot/910156163269549416
steamcommunity.com/id/Matzi333/screenshot/910156163269553505
steamcommunity.com/id/Matzi333/screenshot/910156163269554104

steamcommunity.com/id/Matzi333/screenshot/910156479726358289

Videos:

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Data Loss Issues Thread (Request Help Here) 1 month 3 weeks ago #792265

I would like to sincerely bump this thread, as I posted over a day ago and have yet to receive any feedback at all. :(
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Last Edit: 1 month 3 weeks ago by Matzi. Reason: I fucked up with a quote or something
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Data Loss Issues Thread (Request Help Here) 1 month 3 weeks ago #792312

Matzi wrote:
I would like to sincerely bump this thread, as I posted over a day ago and have yet to receive any feedback at all. :(

The Community Team is away for Christmas, just keep an eye out and be patient, if need be just try and contact a CM about the situation, one of the CM managers has been made aware of the situation and is attempting to fix it in the nearby future.
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Data Loss Issues Thread (Request Help Here) 1 month 3 weeks ago #792444

The Community Team is away for Christmas, just keep an eye out and be patient, if need be just try and contact a CM about the situation, one of the CM managers has been made aware of the situation and is attempting to fix it in the nearby future.

Ah okay that makes perfect sense, the Community Team also has a life. I forgot that lmao. I will keep an eye out, appreciate the feedback. :)
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Last Edit: 1 month 3 weeks ago by Matzi. Reason: Added Quote
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Data Loss Issues Thread (Request Help Here) 1 month 2 weeks ago #801920

Steam Name: QColdwater
SteamID: STEAM_0:1:77780522
Date of Issue: 01.01.2018-04.01.2018
Description of your issue: Every time i rejoin the server all my points and items in inventory dissappear.
UPD: Everything is ok now.
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Data Loss Issues Thread (Request Help Here) 1 month 6 days ago #813043

Cool. Well. Its the 15th of Jan. I would like to officially...

BUMP :zarp:
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Data Loss Issues Thread (Request Help Here) 1 month 6 days ago #813045

Matzi wrote:
Cool. Well. Its the 15th of Jan. I would like to officially...

BUMP :zarp:

matzi i think it has been fixed now.
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Data Loss Issues Thread (Request Help Here) 1 month 6 days ago #813081

Jaxjaxjack wrote:
Matzi wrote:
Cool. Well. Its the 15th of Jan. I would like to officially...

BUMP :zarp:

matzi i think it has been fixed now.

Oh thats cool, but if that is the case I would still like to follow up on the possibility of a refund for my items. I have the video proof after all.
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